Citizen automation and development, broadly, is the business-led creation, integration, automation, and continual improvement of digital solutions. This enables the subject matter experts in your business to bring innovation and automation to the work and dataflows at the edges of the business, surfacing important business insights.
By scaling citizen development across your organization more of your people become engaged with development and innovation. Not only does this empower your people to turn ideas into solutions faster, it also empowers them to achieve operational agility by turning adaptability and flexibility into a competitive advantage.
With a governance practice that safely and securely enables it, citizen development strengthens the relationship between IT and the business. The business creates digital solutions to solve everyday workflow challenges, while IT retains full control over security and compliance to their policies and practices. A secure and flexible governance model keeps your data safeguarded and maintains development best practices across your organization.
A citizen automation and development platform is a set of integrated tools and services designed for business technologists to build and automate the work and data flows that drive business processes. Typically no-code or low-code in nature, citizen automation and development platforms don’t require professional development skills to use and provide the capabilities for IT to govern.
Many companies have done this successfully and many more now realize it is the only way to keep pace in today’s economy.