OSF HealthCare’s mission is to serve patients across their health network “with the greatest care and love.” Since its founding in 1977, the integrated Catholic healthcare system has been able to do just that as it has grown into a more than $2 billion healthcare company that serves nearly three million people.
Despite their growth, they were hitting administrative roadblocks that were creating a variety of challenges. Without a central system, employees were having a difficult time tracking and managing cost savings projects. Departments were siloed from one another providing little visibility into what others were doing across the organization. Those silos and lack of visibility made became difficult to communicate across the organization, leading to a lack of transparency.
Since implementing Quickbase, OSF HealthCare officials have used the platform to enable citizen developers, taking pressure off their backlogged IT department, to build custom solutions. Users created Performance Improvement applications to help enhance transparency and visibility, improve cross-department collaboration and better track project work across the organization.
They also built a central database to help consolidate data and provide better access to users. Quickbase has provided users with the ability to rapidly build and deploy new applications in just hours rather than waiting for months with traditional IT application development. The rapid and flexible application development process has also allowed them reduce costs while still providing compassionate care.