Custom reports for high-priority orders
Order managers can "flag" high-priority orders for special tracking, utilizing the flexible reporting capabilities built into Quickbase.
The order management workflow in Quickbase has enabled Metso to standardize the order management process. This makes it easier to train employees and share workload.
Greater process efficiency and improved management tools have led to cost savings for Metso. For example, Metso automated their Engineering Change Notice process, so engineers were no longer physically collecting signatures from various departments. By eliminating manual processes, Metso has saved six engineering man months per year, according to Buckley.
Modern Solutions to Unexpected Problems
In addition to increasing efficiency and streamlining their processes when it’s business as usual, the company has also taken steps to improve their workflows directly impacted by the outbreak of the coronavirus.
For example for Metso's Internal Sales & Global Process Systems division, accurate supply chain management was crucial. As a leading provider of flow control solutions to the energy and other industries, the division is responsible for multiple worldwide plants that require a safe workplace, efficient manufacturing processes, and customer satisfaction.
Speedy implementation of custom-made applications was essential for Metso as supply chain efficiency during COVID-19 became more important than ever. To deal with the crisis in a global environment where every supply chain is different and not every supply chain needs to be looked at, the company needed complex, tailor-made applications that could be developed in hours.