What to Consider When Deciding Whether to Buy Software
Ease of deployment
For many businesses looking for an immediate fix to a pressing business problem, an online point solution is an attractive choice. It doesn’t require hardware procurement or IT systems maintenance. It’s easy to deploy, and it’s ready to use right out of the box. They get a set of prebuilt features that they can start using right away to help improve things like customer support, HR onboarding, IT service management, project management, and other common business operations. They also don’t have to worry about scaling, software upgrades, or security, because the services provider takes care of all of that for you.
If your data and process needs are static and generic, and you don’t mind a one-size-fits-all approach, this could be the perfect solution for you—and for many companies out there, it is.
Lack of custom solution
Designed for the masses, point solutions do just that; they target pain points within areas that are common across all businesses (think CRM or ITSM). So, if you’re looking for a custom software that’s outside the realm of typical mainstream operations—like a system to more efficiently support internal compliance activities—finding an out-of-the-box solution that fits will likely end in frustration.
A point solution also won’t be your best bet if you want to streamline and automate existing processes or need a solution that requires regular updates to keep pace with changing business or customer requirements. Prebuilt, single-purpose solutions offer a “what you see is what you get” proposition. They’re not set up to easily accommodate customization or future updates.
Many companies that choose a stand-alone system approach to problem-solving often end up deploying multiple systems from different vendors. Managing across an environment of disparate applications and tools can be a complex endeavor, and the data silos they create can impact interdepartmental collaboration. Integrating systems, if it’s even possible, will require learning their different data structures, understanding their business rules, and using application programming interfaces (APIs) to connect.